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Your Training Goals
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The rapid pace of workplace
computerisation and software improvement emphasises the need for quality
computer training at all levels. With so many businesses operating on
Internet time, professionals who want to change jobs or careers, or
accelerate their career paths, are finding it necessary to regularly
update their skills. |
With workplaces becoming more competitive
and more automated, providing quality computer training will not only help to
increase your productivity and profitability, but will also communicate that you
are investing in your most valuable resources – your employees. You may also
have noticed that you or some of your employees find it hard to retain and/or
apply what they learn during a training session. Here are some practical ways to
help improve productivity through computer training:
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Define your training goals
clearly so that you can measure the outcome. Your
training provider may be able to assist with this step.
Establish expectations with
your training provider – specific goals for skill building and the overall
learning experience. Find a trainer who will
make a lasting difference in the productivity of your employees. This may not
necessarily be the one with the most extensive credentials, although you’ll
want to know that your trainer knows the products they train in and has the
ability to pass the information on. Ask for references from other clients or
sit in on part of a class to ascertain whether the trainer is the “right fit”.
Determine your employees’
skill level. That way you can request content
that’s relevant to the current skill level and assessing skills before the
training provides a benchmark for measuring improvement.
Match the delivery method to
your employees and your goals. Instructor-led
training at a training centre is just one way of addressing needs. You might
also like to weigh up the advantages of personalised one-to-one training on
your own or the trainer’s site, setting up a temporary training centre on
your own site or combining instructor-led training with interactive learning
tools such as CD-ROMs.
Clearly communicate your goals
to class participants. Clear objectives that are
presented to employees as an opportunity lead to successful training sessions
where participants are relaxed and take part enthusiastically.
Request follow-up support to
help your employees retain and expand their new skills.
Examples include: making sure the trainer will be available for brief
follow-up questions via phone or email or inviting the trainer back on site
for a short session to address any ongoing questions.
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